Sydney Water’s customer hub: Towards an enhanced customer experience 15 Jan By J Hiscock, D Cash and C Matchett. First published as an Ozwater'18 Conference Paper.
Water Corporation helping struggling customers pay their bills 7 Jan The number of Water Corporation customers having their water shut off as a result of not paying their water bills has reduced by 60% since … Read more
Victorian utility adopts innovative billing software to improve customer service 18 Dec Coliban Water has implemented a new customer billing software to help people engage with the business when and how they choose.
Victoria’s new water pricing framework rewards utilities that put customers first 9 Oct A new water pricing framework that puts customer engagement at the heart of utilities’ submissions has led to fast-tracked approvals and some … Read more
Drought-affected community gets first ever water supply connection 28 Sep Residents of a small town in northern New South Wales (NSW) will have a potable water supply connected to their homes for the first time.
How SA Water is meeting changing customer expectations 12 Sep In order to deliver on its vision of ‘world class water services for a better life’, SA Water is focused on listening to – and learning from – … Read more