Melbourne Zoo goes wild for water saving 19 Mar Melbourne Zoo is doing its part for water saving, with half the water used at the zoo now recycled on site.
SA Water improves outcomes for 1.7 million customers 31 Jan A focus on getting the basics right has led to continual improvement for SA Water, with the utility’s latest report card showing an 8% drop in … Read more
Sydney Water’s customer hub: Towards an enhanced customer experience 15 Jan By J Hiscock, D Cash and C Matchett. First published as an Ozwater'18 Conference Paper.
Water Corporation helping struggling customers pay their bills 7 Jan The number of Water Corporation customers having their water shut off as a result of not paying their water bills has reduced by 60% since … Read more
Victorian utility adopts innovative billing software to improve customer service 18 Dec Coliban Water has implemented a new customer billing software to help people engage with the business when and how they choose.
Victoria’s new water pricing framework rewards utilities that put customers first 9 Oct A new water pricing framework that puts customer engagement at the heart of utilities’ submissions has led to fast-tracked approvals and some … Read more
