How digital transformation is helping Sydney Water stay ahead of the curve 14 Jun Sydney Water is making moves to streamline operations and improve customer experience, with digital transformation taking a central role.
Utilities need to make great customer experience a priority, say experts 17 May Water utilities must invest in customer care and a personalised approach if they wish to remain competitive in the long term, delegates at the … Read more
Bottled water is booming, but what does its popularity mean for water utilities? 15 May Bottled water has risen through the ranks to become a part of our daily lives, despite the top-shelf standards of Australia’s tap water.
Translating big data model output to inform policy and decision making 2 May By M van der Sterren, M Griffith, S Manning, P Tate and J Dixon. First published in Water e-Journal Vol 2 No 2 2017.
Sydney Water nets major awards for clever customer engagement campaign 1 May A low-budget customer engagement campaign has netted Sydney Water numerous awards, helped propel an international movement, and delivered … Read more
Sydney Water wins international award for water utilities project 19 Jan Sydney Water has garnered international acclaim for spearheading a water utilities project to better detect pipe failures, which has … Read more
