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Customer Experience Award (sponsored by WSAA) Finalists

The winner of the National Customer Experience Award will soon be announced at Ozwater’21.

These finalists promoted a culture of the importance and value of delivering an excellent customer experience across the water sector nationally.

Watch the following videos to learn more about our national finalists and their projects in the running for this award.


Becoming Visible: Re-Establishing Our Connection Between Our People and Our Community - Icon Water


Customer Experience Program - Barwon Water

Customer Journey Mapping Program - Yarra Valley Water

MID2030 Modernisation Program - Southern Rural Water

New South Wales

Water Wizards - Sydney Water


Website and My Account - Water Corporation

Join us at Ozwater’21 to see who takes out the title.