Use customer insights for discretionary services 14 Apr Organisations — across all industries, including beyond water — are increasingly adopting customer-centric approaches that emphasise service … Read more
Digital transformation for Yarra Valley Water 26 Mar While customer-facing innovations get most of the attention, back office improvements offer some of the most exciting digital transformations … Read more
How the IoT is changing water consumption 29 Jan A successful customer portal pilot in Victoria has allowed customers to access near real-time water usage data.
How SA Water is using technology to improve the customer experience 9 Jun A real-time incident mapping system has transformed how SA Water responds to customer concerns.
SA Water improves outcomes for 1.7 million customers 31 Jan A focus on getting the basics right has led to continual improvement for SA Water, with the utility’s latest report card showing an 8% drop in … Read more
Sydney Water’s customer hub: Towards an enhanced customer experience 15 Jan By J Hiscock, D Cash and C Matchett. First published as an Ozwater'18 Conference Paper.
