Applying digital-metering data to reduce customer usage 13 Apr Domestic digital metering offers highly granulated data about customer usage patterns, but can this insight be leveraged to motivate more … Read more
People-first approach key to outstanding customer service 9 Mar When it comes to providing outstanding customer service, customers’ needs are key, but one Victorian utility recently recognised … Read more
Use customer insights for discretionary services 14 Apr Organisations — across all industries, including beyond water — are increasingly adopting customer-centric approaches that emphasise service … Read more
Digital transformation for Yarra Valley Water 26 Mar While customer-facing innovations get most of the attention, back office improvements offer some of the most exciting digital transformations … Read more
How the IoT is changing water consumption 29 Jan A successful customer portal pilot in Victoria has allowed customers to access near real-time water usage data.
How SA Water is using technology to improve the customer experience 9 Jun A real-time incident mapping system has transformed how SA Water responds to customer concerns.