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People-first approach key to outstanding customer service

9 Mar

When it comes to providing outstanding customer service, customers’ needs are key, but one Victorian utility recently recognised … Read more

Use customer insights for discretionary services

14 Apr

Organisations — across all industries, including beyond water — are increasingly adopting customer-centric approaches that emphasise service … Read more

Digital transformation for Yarra Valley Water

26 Mar

While customer-facing innovations get most of the attention, back office improvements offer some of the most exciting digital transformations … Read more

How the IoT is changing water consumption

29 Jan

A successful customer portal pilot in Victoria has allowed customers to access near real-time water usage data.

How SA Water is using technology to improve the customer experience

9 Jun

A real-time incident mapping system has transformed how SA Water responds to customer concerns.

SA Water improves outcomes for 1.7 million customers

31 Jan

A focus on getting the basics right has led to continual improvement for SA Water, with the utility’s latest report card showing an 8% drop in … Read more

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Latest Industry News-Tag-Asset Management

Asset Management

Latest Industry News-Tag-Indigenous Engagement

Indigenous Engagement

Latest Industry News-Tag-Climate Change

Climate Change

Latest Industry News-Tag-Safety

Latest Industry News-Tag-Watewater Treatment

Wastewater Treatment

Latest Industry News-Tag-Water Treatment

Water Treatment