Use customer insights for discretionary services 14 Apr Organisations — across all industries, including beyond water — are increasingly adopting customer-centric approaches that emphasise service … Read more
As the COVID-19 pandemic continues, water utilities step up to support customers doing it tough 20 Apr As the COVID-19 pandemic continues to put pressure on the Australian economy, water utilities are stepping up to assist customers and … Read more
Smart water metering technology for water management in urban areas 7 Feb By T Randall and R Koech. First published in Water e-Journal Vol 4 No 1 2019.
Victorian utility adopts innovative billing software to improve customer service 18 Dec Coliban Water has implemented a new customer billing software to help people engage with the business when and how they choose.
Here’s how Gentrack helps utilities manage billing engines 27 Apr With digitalisation offering new heights in customer satisfaction for the water industry, one software company has been helping utilities … Read more
How can utilities keep up with changing customer expectations? 6 Jul An online bill simulator is helping one utility better understand customer expectations by letting residents make choices about which water … Read more
