--- title: Digital transformation for Yarra Valley Water description: Yarra Valley Water’s Foundational Technology Program will transform the digital backbone of the business to improve customer experience. --- [![Indigo by AWA logo](https://www.awa.asn.au/hs-fs/hubfs/AWA-Website/Logos/Indigo_colour.png?height=24&name=Indigo_colour.png)](https://indigo.awa.asn.au/) [![Ozwater logo](https://www.awa.asn.au/hs-fs/hubfs/AWA-Website/Logos/Ozwater.png?height=24&name=Ozwater.png)](https://www.ozwater.org/) [![Careers in Water logo](https://www.awa.asn.au/hs-fs/hubfs/AWA-Website/Logos/Careers%20in%20Water_colour.png?height=24&name=Careers%20in%20Water_colour.png)](https://www.careersinwater.com.au/) [![NWW logo](https://www.awa.asn.au/hs-fs/hubfs/AWA-Website/Logos/NWW.png?height=24&name=NWW.png)](https://www.nationalwaterweek.org/) - [Join ![user icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-nav-user-icon.svg "user icon")](https://www.awa.asn.au/new-registration) - [Member Hub ![user icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-nav-locked-icon.svg "user icon")](https://memberhub.awa.asn.au) - [About us ![about us icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-nav-about-us-icon-copy.svg "about us icon")](https://www.awa.asn.au/about) - [Contact us ![contact icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-nav-contact-icon.svg "contact icon")](https://www.awa.asn.au/contact-us) [Skip to content](https://www.awa.asn.au/resources/latest-news/business/workplace/digital-transformation-yarra-valley-water#main-content) [![Australian Water Association | 60 Years](https://www.awa.asn.au/hs-fs/hubfs/images/logos/AWA-logo@2x.png?width=180&height=85&name=AWA-logo@2x.png "Australian Water Association | 60 Years")](https://awa.asn.au) - [ Home ](https://www.awa.asn.au) - [ Membership ](https://www.awa.asn.au/membership) Show submenu for Membership ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-plus-icon.svg) ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-minus-icon.svg) - [ Membership for me ](https://www.awa.asn.au/membership/individual) Show submenu for Membership for me ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-plus-icon.svg) ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-minus-icon.svg) --- - [ Branch committees ](https://www.awa.asn.au/local-branch) - [ Specialist Networks ](https://www.awa.asn.au/membership-specialist-water-networks) - [ Young Water Professionals ](https://www.awa.asn.au/young-water-professionals) - [ Membership for my organisation ](https://www.awa.asn.au/membership/corporate) Show submenu for Membership for my organisation ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-plus-icon.svg) ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-minus-icon.svg) --- - [ B2B ](https://www.awa.asn.au/business-connections) - [ Australian Water Directory ](https://www.awa.asn.au/digital-marketplace) - [ Careers in Water ](https://www.careersinwater.com.au) Show submenu for Careers in Water ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-plus-icon.svg) ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-minus-icon.svg) - [ Jobs Board ](https://www.careersinwater.com.au/jobs) - [ Resources ](https://www.awa.asn.au/resources) Show submenu for Resources ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-plus-icon.svg) ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-minus-icon.svg) - [ Indigo ](https://indigo.awa.asn.au/) - [ Latest Industry News ](https://www.awa.asn.au/resources/latest-news) - [ Strategy 2030 ](https://www.awa.asn.au/strategy-2030) - [ Current Magazine ](https://www.awa.asn.au/member-magazine) - [ Water e-Journal ](https://www.awa.asn.au/resources/water-e-journal) - [ Reconciliation Action Plan ](https://www.awa.asn.au/resources/reconciliation-action-plan) - [ Future of Water Report ](https://www.awa.asn.au/resources/futureofwaterreport) - [ Podcasts ](https://www.awa.asn.au/podcasts) - [ Advertising & Media ](https://www.awa.asn.au/resources/media-releases) - [ Past Papers ](https://www.ozwater.org/program/past-papers) - [ Events ](https://www.awa.asn.au/upcoming-events) Show submenu for Events ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-plus-icon.svg) ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-minus-icon.svg) - [ Upcoming Events ](https://www.awa.asn.au/upcoming-events) - [ Events Calendar ](https://www.awa.asn.au/national-events-calendar) - [ Ozwater ](https://www.awa.asn.au/events/ozwater) - [ Photo Gallery ](https://www.flickr.com/photos/133291504@N03/albums) - [ Awards ](https://www.awa.asn.au/awards) Show submenu for Awards ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-plus-icon.svg) ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-minus-icon.svg) - [ Awards Overview ](https://www.awa.asn.au/awards) - [ Individual Awards ](https://www.awa.asn.au/awards-individual) - [ Chris Davis AM Fellowship ](https://www.awa.asn.au/chris-davis-am-fellowship) - [ Guy Parker Award ](https://www.awa.asn.au/guy-parker-award) - [ Organisation Awards ](https://www.awa.asn.au/awards-organisation) - [ Student Awards ](https://www.awa.asn.au/student-awards) - [ Australian Stockholm Junior Water Prize ](https://www.awa.asn.au/awards/student-awards/asjwp) - [ View Honour Roll ](https://www.awa.asn.au/awards-honour-roll) - [ Programs ](https://www.awa.asn.au/programs) Show submenu for Programs ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-plus-icon.svg) ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-minus-icon.svg) - [ International Program ](https://www.awa.asn.au/programs/international) - [ Advocacy ](https://www.awa.asn.au/advocacy) - [ Mentoring ](https://www.awa.asn.au/programs/mentoring) - [ Graduate Program - Water ](https://www.awa.asn.au/program/graduate-program-water) - [ National Water Week ](https://www.nationalwaterweek.org) - [ Circular Water Taskforce ](https://www.awa.asn.au/program/circular-water-taskforce) - [ ANZBP ](https://www.biosolids.com.au/) - [ Home ](https://www.awa.asn.au) - [ Membership ](https://www.awa.asn.au/membership) Show submenu for Membership ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-plus-icon.svg) ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-minus-icon.svg) - [ Membership for me ](https://www.awa.asn.au/membership/individual) Show submenu for Membership for me ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-plus-icon.svg) ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-minus-icon.svg) --- - [ Branch committees ](https://www.awa.asn.au/local-branch) - [ Specialist Networks ](https://www.awa.asn.au/membership-specialist-water-networks) - [ Young Water Professionals ](https://www.awa.asn.au/young-water-professionals) - [ Membership for my organisation ](https://www.awa.asn.au/membership/corporate) Show submenu for Membership for my organisation ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-plus-icon.svg) ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-minus-icon.svg) --- - [ B2B ](https://www.awa.asn.au/business-connections) - [ Australian Water Directory ](https://www.awa.asn.au/digital-marketplace) - [ Careers in Water ](https://www.careersinwater.com.au) Show submenu for Careers in Water ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-plus-icon.svg) ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-minus-icon.svg) - [ Jobs Board ](https://www.careersinwater.com.au/jobs) - [ Resources ](https://www.awa.asn.au/resources) Show submenu for Resources ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-plus-icon.svg) ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-minus-icon.svg) - [ Indigo ](https://indigo.awa.asn.au/) - [ Latest Industry News ](https://www.awa.asn.au/resources/latest-news) - [ Strategy 2030 ](https://www.awa.asn.au/strategy-2030) - [ Current Magazine ](https://www.awa.asn.au/member-magazine) - [ Water e-Journal ](https://www.awa.asn.au/resources/water-e-journal) - [ Reconciliation Action Plan ](https://www.awa.asn.au/resources/reconciliation-action-plan) - [ Future of Water Report ](https://www.awa.asn.au/resources/futureofwaterreport) - [ Podcasts ](https://www.awa.asn.au/podcasts) - [ Advertising & Media ](https://www.awa.asn.au/resources/media-releases) - [ Past Papers ](https://www.ozwater.org/program/past-papers) - [ Events ](https://www.awa.asn.au/upcoming-events) Show submenu for Events ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-plus-icon.svg) ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-minus-icon.svg) - [ Upcoming Events ](https://www.awa.asn.au/upcoming-events) - [ Events Calendar ](https://www.awa.asn.au/national-events-calendar) - [ Ozwater ](https://www.awa.asn.au/events/ozwater) - [ Photo Gallery ](https://www.flickr.com/photos/133291504@N03/albums) - [ Awards ](https://www.awa.asn.au/awards) Show submenu for Awards ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-plus-icon.svg) ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-minus-icon.svg) - [ Awards Overview ](https://www.awa.asn.au/awards) - [ Individual Awards ](https://www.awa.asn.au/awards-individual) - [ Chris Davis AM Fellowship ](https://www.awa.asn.au/chris-davis-am-fellowship) - [ Guy Parker Award ](https://www.awa.asn.au/guy-parker-award) - [ Organisation Awards ](https://www.awa.asn.au/awards-organisation) - [ Student Awards ](https://www.awa.asn.au/student-awards) - [ Australian Stockholm Junior Water Prize ](https://www.awa.asn.au/awards/student-awards/asjwp) - [ View Honour Roll ](https://www.awa.asn.au/awards-honour-roll) - [ Programs ](https://www.awa.asn.au/programs) Show submenu for Programs ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-plus-icon.svg) ![Plus icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-menu-minus-icon.svg) - [ International Program ](https://www.awa.asn.au/programs/international) - [ Advocacy ](https://www.awa.asn.au/advocacy) - [ Mentoring ](https://www.awa.asn.au/programs/mentoring) - [ Graduate Program - Water ](https://www.awa.asn.au/program/graduate-program-water) - [ National Water Week ](https://www.nationalwaterweek.org) - [ Circular Water Taskforce ](https://www.awa.asn.au/program/circular-water-taskforce) - [ ANZBP ](https://www.biosolids.com.au/) ![](https://www.awa.asn.au/hubfs/website-assets-2021/icons/icon-nav-hamburger.svg) ![](https://www.awa.asn.au/hubfs/website-assets-2021/icons/icon-nav-close.svg) [Resources ](https://www.awa.asn.au/resources) > [Latest News ](https://www.awa.asn.au/resources/latest-news) > Digital transformation yarra valley water # Digital transformation for Yarra Valley Water Mar 26, 2021 | 2 mins read ![User Icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/icon-user.svg "User Icon") by Erin Riley **While customer-facing innovations get most of the attention, back office improvements offer some of the most exciting digital transformations in the water industry.** Yarra Valley Water’s [Foundational Technology Program](https://www.yvw.com.au/ThinkTank/FTP) will support its ambitious 10-year business strategy and transform the [digital backbone](https://watersource.awa.asn.au/community/customers/how-a-great-digital-strategy-helps-you-squeeze-every-drop-from-your-data/) of the business, ultimately providing a better customer experience. Yarra Valley Water’s core systems covering customer and billing, asset management, geographic information systems and supervisory control and data acquisition will remain within existing platforms, but will move from locally hosted servers to the cloud. This will ultimately reduce life-cycle costs, but is not without challenges: over time, [Yarra Valley Water](https://watersource.awa.asn.au/community/engagement/yarra-valley-water-watchers-campaign-takes-off/) has customised its core systems, and these changes will need to be unpicked. The core systems have previously had limited integration, but the Foundational Technology Program will bring the information from across the systems together to provide a holistic view of both customers and assets. The program will also include the development of a customer portal, a single site for customers and staff to manage key relationship transactions, including account management, service and property relocation. Supported by Salesforce, which was recently selected as preferred software solution, it will ultimately allow Yarra Valley Water to review its whole history with a customer. Similarly, Yarra Valley Water will implement a distribution management system, which will allow staff and partners to monitor assets on a single platform. It will allow Yarra Valley Water to meet its obligations for providing safe and reliable services and minimising environmental impacts. The system will involve data visualisation, alarm and event management, and response automation. The Foundational Technology Program also includes introducing new technology to support communications and [Internet of Things](https://watersource.awa.asn.au/technology/innovation/smart-tech-boosts-utilitys-performance/) (IoT) device management, and an enterprise historian database tool. The device management platform will allow the utility to manage large volumes of IoT devices, such as smart metres, throughout their lifecycle. This could ultimately number more than a million devices. The enterprise historian platform will comprise the database and associated analytics for all of Yarra Valley Water’s time-series data, which is mostly sourced from its field-based sensors. Ultimately, this data will be able to be combined with data from other sources to provide information and insight for improved decision making. Each of these technologies, as well as the existing core systems, will be better integrated by the implementation of an API integration tool. This will allow data to flow between systems, and make the most of the functionality that already exists in Yarra Valley Water’s systems, but is being underused. The benefits of the program extend beyond life-cycle cost savings. They will also provide a better customer experience, and enable staff and partners to make better decisions with better data. The program is well underway, with Yarra Valley Water proceeding with procurement for the new systems, and developing implementation road maps. [ Customer Service ](https://www.awa.asn.au/resources/latest-news/tag/customer-service) [ Internet of Things (IoT) ](https://www.awa.asn.au/resources/latest-news/tag/internet-of-things) [ Yarra Valley Water ](https://www.awa.asn.au/resources/latest-news/tag/yarra-valley-water) [ Workplace ](https://www.awa.asn.au/resources/latest-news/tag/workplace) [ Victoria ](https://www.awa.asn.au/resources/latest-news/tag/victoria) [ Digital Strategy ](https://www.awa.asn.au/resources/latest-news/tag/digital-strategy) [ Supervisory Control and Data Acquisition (SCADA) ](https://www.awa.asn.au/resources/latest-news/tag/supervisory-control-and-data-acquisition-scada) Share [![email icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/icon-dark-sandstone-email.svg "email icon") ](mailto:?subject=Digital%20transformation%20for%20Yarra%20Valley%20Water&body=Check%20out%20https://www.awa.asn.au/resources/latest-news/business/workplace/digital-transformation-yarra-valley-water) [![facebook-icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/icon-dark-sandstone-facebook.svg "facebook icon") ](https://www.facebook.com/sharer/sharer.php?u=https://www.awa.asn.au/resources/latest-news/business/workplace/digital-transformation-yarra-valley-water) [![LinkedIn icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/icon-dark-sandstone-linkedin.svg "LinkedIn icon") ](https://www.linkedin.com/shareArticle?mini=true&url=https://www.awa.asn.au/resources/latest-news/business/workplace/digital-transformation-yarra-valley-water) [![Twitter icon](https://www.awa.asn.au/hubfs/website-assets-2021/icons/icon-dark-sandstone-twitter.svg "Twitter icon") ](https://twitter.com/home?status=https://www.awa.asn.au/resources/latest-news/business/workplace/digital-transformation-yarra-valley-water) ## RELATED NEWS ### [ The Australian water quality specialist improving supply overseas ](https://www.awa.asn.au/resources/latest-news/community/public-health/the-australian-water-quality-specialist-improving-supply-overseas) Ruth Cooper Yarra Valley Water (YVW)’s Asoka Jayaratne is on a mission to help utilities across south east Asia deliver safe drinking water to… [ Read Full Paper ](https://www.awa.asn.au/resources/latest-news/community/public-health/the-australian-water-quality-specialist-improving-supply-overseas) ### [ New underground water recycling plant for Melbourne ](https://www.awa.asn.au/resources/latest-news/technology/innovation/new-underground-water-recycling-plant-for-melbourne) Warwick Stanley Melbourne’s largest water corporation will deliver Class A recycled water to more than 5000 households in a move that will save… [ Read Full Paper ](https://www.awa.asn.au/resources/latest-news/technology/innovation/new-underground-water-recycling-plant-for-melbourne) [![](https://www.awa.asn.au/hs-fs/hubfs/DAY_3_104.jpg?width=352&name=DAY_3_104.jpg) ](https://www.awa.asn.au/resources/latest-news/water-is-life-a-roadmap-for-water-justice-in-victoria) ### [ Water is Life: a roadmap for water justice in Victoria ](https://www.awa.asn.au/resources/latest-news/water-is-life-a-roadmap-for-water-justice-in-victoria) Water Source As water utilities, councils and governments partner with Traditional Owners for water justice, one recent Victorian roadmap sets… [ Read Full Paper ](https://www.awa.asn.au/resources/latest-news/water-is-life-a-roadmap-for-water-justice-in-victoria) Advertising --- ### Subscribe to our newsletters Sign up to get the latest news and insights from us Advertising --- ![white arrow pointing upwards](https://www.awa.asn.au/hubfs/website-assets-2021/icons/awa-white-arrow-up.svg) Top [![Footer-logo-02](https://www.awa.asn.au/hubfs/Footer-logo-02.svg) ](https://www.awa.asn.au/) The **Australian Water Association** acknowledges the Traditional Custodians across Australia, where we live, work and play, for their deep connection to our precious waters and land. We pay our respects to Elders past and present, and the ancestors who have cared, protected and nurtured Country for many thousands of years.   Aboriginal and Torres Strait Islander people should be aware that this website may contain images, voices, and names of people who have passed away. Please [let us know ](mailto:membership@awa.asn.au)if anything on the site causes distress. - [About us](https://www.awa.asn.au/about) - [International](https://www.awa.asn.au/programs/international) - [Principal Members](https://www.awa.asn.au/membership) - [Resources](https://www.awa.asn.au/resources) - [Jobs Board](https://www.careersinwater.com.au/jobs) Branches [ ACT ](https://awa-asn-14568786-hs-sites-com.sandbox.hs-sites.com/local-branch/act) [ NSW ](https://awa-asn-14568786-hs-sites-com.sandbox.hs-sites.com/local-branch/nsw) [ NT ](https://awa-asn-14568786-hs-sites-com.sandbox.hs-sites.com/local-branch/nt) [ QLD ](https://awa-asn-14568786-hs-sites-com.sandbox.hs-sites.com/local-branch/qld) [ SA ](https://awa-asn-14568786-hs-sites-com.sandbox.hs-sites.com/local-branch/sa) [ TAS ](https://awa-asn-14568786-hs-sites-com.sandbox.hs-sites.com/local-branch/tas) [ VIC ](https://awa-asn-14568786-hs-sites-com.sandbox.hs-sites.com/local-branch/vic) [ WA ](https://awa-asn-14568786-hs-sites-com.sandbox.hs-sites.com/local-branch/wa) [ IWAA ](https://awa-asn-14568786-hs-sites-com.sandbox.hs-sites.com/local-branch/iwaa) Subscribe to our newsletter Follow us [![nav-icon-facebook](https://www.awa.asn.au/hubfs/website-assets-2021/icons/nav-icon-facebook.svg) ](https://www.facebook.com/australianwater) [![nav-icon-instagram](https://www.awa.asn.au/hubfs/website-assets-2021/icons/nav-icon-instagram.svg) ](https://www.instagram.com/australianwaterassociation/) [![nav-icon-youtube](https://www.awa.asn.au/hubfs/website-assets-2021/icons/nav-icon-youtube.svg) ](https://www.youtube.com/c/australianwaterTV) [![nav-icon-twitter](https://www.awa.asn.au/hubfs/website-assets-2021/icons/nav-icon-twitter.svg) ](https://twitter.com/AustralianWater) [![nav-icon-linkedin](https://www.awa.asn.au/hubfs/website-assets-2021/icons/nav-icon-linkedin.svg) ](https://au.linkedin.com/company/australian-water-association) [![nav-icon-flickr](https://www.awa.asn.au/hubfs/website-assets-2021/icons/nav-icon-flickr.svg) ](https://www.flickr.com/photos/133291504@N03/albums) Australian Water Association PO Box 841, Chatswood NSW 2057 Phone [ + 61 2 9436 0055 ](tel:+%2061%202%209436%200055) ABN: 78 096 035 773 [ Contact us ](https://www.awa.asn.au/contact-us) Copyright 2025 - Australian Water Association - [ Terms of Use ](https://www.awa.asn.au/terms-of-use) | [ Privacy ](https://www.awa.asn.au/privacy-policy) | Sitemap