Customer Experience - National Awards
Overview
The Customer Experience Award promotes a culture of valuing excellent customer experience and moving towards customer centricity. Our future success and a sustainable water future will depend on providing valued products and services in a dynamic environment.
Eligibility
Open to all corporate members of the Australian Water Association for projects taking place in the last two years.
National Sponsor
Conditions of Entry
Submission Criteria
- Describe you customer experience initiative (300 words)
- Describe how it was defined and delivered including involvement or role of organisational leadership, customers and other areas of the business in the delivery (500 words)
- Describe how it improved the customer centric culture in your organisation (300 words)
- Outline the impact/benefits to customers (include evidence on what has changed in regard to influence on business decisions or customer outcomes, what did it look like including, improvements in customer experience measures, e.g. CSAT, NPS) (500 words)
- Can this initiative be transferred more broadly? If yes, how? (300 words)
Important Dates
Nominations will open soon
Water Industry Safety Excellence Award - National AWARDS
Overview
The Water Industry Safety Excellence Award acknowledges outstanding initiatives and team contributions in considering and playing an active part in the area of safety improvement and injury prevention across the entire water industry.
Initiatives may address physical safety, psychosocial safety and wellbeing, and/or fatal risk prevention through effective critical controls and assurance.
Eligibility
Open to all corporate members of the Australian Water Association for projects taking place in the last two years.
National Sponsor
Conditions of Entry
Submission Criteria
Please note: Submission criteria has been updated for the 2026-27 season
- Outline the safety issue (150 words)
- Outline process to establish the root cause (150 words)
- Describe the process established to develop the solution and how it releases the highest achievable level of the hierarchy of control for this initiative (200 words)
- Outline how key stakeholders were consulted (150 words)
- Is this initiative an original concept or how have you developed the work of others? (150 words)
- Describe the health, safety or wellbeing benefits achieved by the initiative (for example, reduced incident frequency rates, improved organisational (or team) health, safety or wellbeing performance metrics (200 words)
- How can this initiative be transferred more broadly? (150 words)
Important Dates
Nominations will close on 26 February 2027.
R&D Excellence Award
Overview
The R&D Excellence Award recognises projects that challenge current practice and address the need for a sustainable future. These projects add to the conservation or better use of water resources, knowledge of water technology, environment, sociology, economics or culture aspects. This award is open to research and development of all types, including early-stage.
Entry for the R&D Excellence Award is at a state or territory level with winners eligible for national awards.
Eligibility
Open to all corporate members of the Australian Water Association for projects taking place in the last two years.
National Sponsor
Conditions of Entry
Submission Criteria
- Project executive summary (150 words)
- Outline the most significant contribution of the R&D project to achieving a prosperous and sustainable water future (250 words)
- Provide evidence of research excellence e.g. competitive funding awarded, industry acceptance (uptake), honours and prizes (250 words)
- Demonstrate t he social, economic, environmental and/or cultural impacts of the project, how the impact has been achieved and by whom (250 words)
- Provide evidence of the broader engagement of R&D outcomes e.g. publications (media and journals), presentations or demonstrations (250 words)
Important Dates
Closing dates for the 2026-27 season:
VIC: 6 August 2026
WA: 27 August 2026
NT: 4 September 2026
QLD: 7 September 2026
SA: 21 September 2026
TAS: 30 September 2026
ACT: 30 October 2026
NSW: 30 October 2026
Innovating for Sustainable Water and Environmental Outcomes Award (WA Only)
Overview
The Innovating for Sustainable Water and Environmental Outcomes Award recognises achievements of innovators in Western Australian in fostering the advancement of sustainable water management and/or significant environmental outcomes of water management practices. The innovation can relate to financing, design, construction, communication, planning, management, rehabilitation, marketing, sustainability and/or use of technology.
The winner of this award will receive a one year AWA corporate bronze membership.
Eligibility
Open to AWA members and non members, however the lead organisation must be a not-for-profit, local government body, non-government organisation, school or small business.
Submissions should be less than $2 million aggregated turnover per project.
Projects or initiatives must have taken place in the last two years within Western Australia.
Conditions of Entry
Submission Criteria
- Project date (commenced - completed)
- Describe your innovation and why it is innovative (500 words)
- What is the innovation's relevance to the WA water industry? (500 words)
- What are the projected benefits to the local water industry? What specific problem can be/was solved with your innovation? (500 words)
- Describe the applications of your innovation (and if applicable include examples of where your innovation has been put in practice) (500 words)
Important Dates
Nominations will close on 27 August 2026.
Sponsors
