Water Utility Improvement Program: Vietnam Regional

The Australian Water Association in partnership with the National Centre for Rural Water Supply and Sanitation (NCERWASS), with support from the Australian Water Partnership and DFAT, are facilitating a Water Utility Improvement Program (WUIP) between three Vietnam rural water utilities and three Australian water utilities.  This program follows the completion of the Urban Vietnam – Australia WUIP at Ozwater’19 (final report for this program can be accessed at: AWP Performance Report for Vietnam – Australia Water Utility Improvement Program)  

The Rural WUIP

  • Partners three Vietnam rural water utilities and three new Australian water utilities over 2 year timeframe to deliver improvements in utility performance through a program of knowledge sharing and reciprocal staff exchanges between water utility professionals focusing on:
    • practical approaches to support asset management capabilities including the development of asset management registers
    • development and operationalising of water quality safety plans
    • Introduction and assessment of water quality treatment technology to deliver Vietnam water standards
    • Customer and community engagement to raise awareness of the value of water and importance of cost recovery
    • Introduction and trialing of technologies to reduce non-revenue water
    • Introducing new business management models including water pricing, HR recruitment, efficient management practices etc.
  • Delivers a program of capacity building for NCERWASS to support them collate the lessons and tools developed from the WUIP and share these on a national scale across other rural water utilities

The following utilities have been matched: 

1. Riverina Water with An Giang Water Utility 
2. Singleton Council with Nghe An Water Utility 
3. Whitsunday Water with Viet Ha Water Utility


The six utilities met face to face for the first time in November, during the Australian delegation to Vietwater'19, to undertake general introductions and to discuss priority areas to focus their knowledge sharing. The Australian utilities were then hosted by their Vietnamese partner to gain a better understanding of each Vietnam utility's asset condition and where they could best share expertise.

Action plans are now being developed between the utilities that include:

  • Training needs assessment
  • Two-way exchange of personal
  • Information sharing and transfer of tools and other knowledge products
  • Workshops, seminars and site tours
  • Small group mentoring
  • M&E and broader knowledge sharing

The WUIP will take forward key water objectives of the Vietnam and Australian Government in their efforts to achieve the Sustainable Development Goal 6 (SDG6) by offering Australian expertise in delivering safe, secure, sustainable and efficient water services in rural Vietnam. 

Related articles:

  1. Rural Water Utility Improvement Program launches
  2. Vietnam taps into Singleton's skills and expertise
  3. Riverina Water partners with Vietnamese water utility to share knowledge
  4. Council's water team taps into exchange program