The digital future of water
Significant disruption is driving the transformation of utility companies. Digital disruption is at the heart of this change. Whilst evidence suggests water is less competitive than other sectors, the emergence of digital disruption is having a significant impact on business productivity and risk and increasing investment in digital is required to improve customer experience and engagement.

In today’s digital world, customers are demanding more from their utilities providers than ever before. They expect a wider range of services, transparent and competitive pricing and the power to control their own transactions to engage with their provider in a way that suits them. Meeting these needs is a significant challenge for the sector.

Big data, analytics and digital connectivity will provide opportunities to address this challenge. Customers, assets, systems and the company work force will be seamlessly and fully connected across the value chain creating a more integrated and intelligent company and more productive workforce.
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