Water Retail Specialist Network

The Water Retail Specialist Network is a network for those working in the areas of water retailing, billing and customer communications. The network aims to support those in the field by strengthening expertise through the sharing of industry knowledge. Focus areas of the network include water retailing, billing, customer communications and customer service.

Key activities include: 

  • Sharing of retail function challenges and implemented solutions 
  • Sharing of upcoming issues in the retail water sector including information sharing engagement with regulators and stakeholders 
  • Sharing of new systems and technologies appropriate to the retail function
  • Networking activities aimed at increasing communication and sharing of knowledge amongst members 
  • Bringing in expertise from other retail industry sectors to share knowledge of problems and solutions which may be applicable to the water sector  


To join this network you must be a member of the Australian Water Association. 

If you have any questions about this network, or others, please contact Kiri Goschnick at kgoschnick@awa.asn.au.  

Latest News

Water Retail Online Community

Join the Water Retail Online Community to share the latest news and communicate directly with like-minded members and specialist network committee members.
To access the online community simply log in as a member.

Upcoming Events

To find out when our next event is being held, please contact us at networks@awa.asn.au
All upcoming Association events can be found here.
Got any ideas for our network? We are driven by our member's interests, so why not send us an email and let's see what we can do!