Customer and Regulation Specialist Network

Committee

Angela Moody, Regulation and Planning Manager, Gladstone Area Water Board
As the Regulation and Planning Manager at GAWB I am responsible for the development of our regulatory submission, as well as the community and customer engagement program that supports it. 

Prior to joining GAWB I was a Director with Synergies Economic Consulting. Whilst at Synergies I advised various infrastructure businesses - water, electricity, gas, rail, telecommunications - on the interpretation/assessment of regulatory obligations, development of regulatory submissions and the implementation of regulatory obligations. I also completed several secondments to regulated businesses (Ergon Energy, Aurizon) and the economic regulator (Queensland Competition Authority). 

I have also held senior management positions in various water and energy firms. Through these roles I have developed an understanding of the key challenges and regulatory obligations facing service providers. In each of these roles I have been responsible for one or more of the following areas - economic regulation, compliance, customer engagement and policy.

Cameron Dalgleish, State Water Officer, Department of Health Tasmania
Cameron is the health regulator for drinking water safety within Tasmania; administering legislation, policy and guidelines. His role covers both drinking water quality and fluoridation. Cameron is an environmental scientist specialising in water chemistry with 19 years’ experience in the water industry. He has worked across construction, natural resource conservation, environmental management and as a regulator. He is an active member of the eHealth Water Quality Expert Reference Panel.

Erin Cini, Director, Regulation and Compliance, Independent Pricing and Regulatory Tribunal (IPART)
Erin Cini is Director, Water Licensing and Compliance at the Independent Pricing and Regulatory Tribunal of NSW. Erin leads the team responsible for the regulation of public and private water utilities in NSW. 

Erin is an Environmental Engineer and has over 10 years’ experience in the water industry, and has previously lead projects and teams in policy, planning, design and construction. She is an active member of the AWA and is looking forward to contributing to another Ozwater in Sydney. 

Martin van Bueren, Director, Synergies Economic Consulting
Martin is a resource economist with 18 years consulting experience. He has established a strong practice in water policy and management, regulatory economics, pricing, cost-benefit analysis and strategic program reviews. In his consulting role he frequently advises water utilities, policy agencies, regulators and other water sector stakeholders on contemporary issues confronting the sector, ranging from water security, demand management, customer engagement, water markets, competition, and environmental matters. Martin’s recent assignments have included advice on a new water pricing model for Victoria, economic assessments of wastewater recycling for improving water security in Western Australia, and governance arrangements for servicing new bulk water customers in South East Queensland. 

Stephen Walker, Business Unit Manager – Asset Strategies, Cardno
Stephen is a chartered engineer and his early career was spent in water/wastewater operations. He then studied economics and moved into the fields of asset management and utility regulation. Stephen has worked in regulatory reviews for both regulators and water utilities in the UK and most jurisdictions in Australia. He has also undertaken or supported numerous performance reviews and licence audits relating to regulated water businesses. Since 2012 Stephen has managed Cardno’s Asset Strategies team in Australia and is particularly interested in how asset management supports regulation of utilities.