National Guidelines for Residential Customers’ Water Accounts 2006

The Australian Government Department of the Environment and Heritage led the development of the 2006 National Guidelines for Residential Customers’ Water Accounts for the Natural Resource Management Ministerial Council through an Expert Group. The Expert Group comprised representatives from water utilities across Australia, water industry representative bodies and state and territory governments.

The National Guidelines for Residential Customers’ Water Accounts are voluntary and apply specifically to Australian water utilities that have a customer base greater than 50,000 separately metered water customers. However all water service providers are encouraged to apply the Guidelines to their customer billing practices. They provide a significant opportunity to make Australian residential customers’ water accounts more informative particularly through the provision of comparative consumption data. It is intended that the provision of such comparative data will encourage more water efficient behaviour on the part of customers.
 
CLICK HERE to download the 2006 National Guidelines for Residential Customers’ Water Accounts.